ACCEPTABLE USE POLICY
1. Purpose
This Acceptable Use Policy (“AUP”) governs your use of wpfreesupport.com services. Violation of this policy may result in suspension or termination of your access.
2. Prohibited Activities
You may NOT use our services to:
2.1 Illegal Activities
- Violate any local, state, national, or international law
- Infringe on intellectual property rights
- Distribute pirated software, themes, or plugins
- Engage in fraud or identity theft
- Facilitate illegal gambling or activities
2.2 Malicious Conduct
- Transmit viruses, malware, or harmful code
- Launch denial-of-service attacks
- Attempt to breach security measures
- Hack or gain unauthorized access to systems
- Distribute ransomware or spyware
2.3 Abusive Behavior
- Harass, threaten, or intimidate others
- Send spam or unsolicited communications
- Stalk or dox other users
- Post hateful or discriminatory content
- Engage in cyberbullying
2.4 Misrepresentation
- Impersonate others
- Provide false information
- Create fake accounts
- Misrepresent affiliations
- Engage in deceptive practices
2.5 Content Violations
- Post sexually explicit or pornographic content
- Share violent or graphic content
- Distribute child exploitation material
- Promote terrorism or extremism
- Violate privacy rights
2.6 Commercial Abuse
- Scrape or harvest data without permission
- Resell our services without authorization
- Use services for competitive purposes
- Manipulate search engine rankings
- Engage in click fraud
3. Service-Specific Rules
3.1 Support Requests
- Be respectful to staff and community members
- Provide accurate information
- Don’t submit duplicate tickets
- Don’t share account credentials publicly
- Follow up on requests in a timely manner
3.2 Forums and Community
- Stay on topic
- Don’t post spam or advertisements
- Respect others’ opinions
- Cite sources when sharing information
- Don’t cross-post excessively
3.3 Account Usage
- Don’t share accounts
- Maintain account security
- Report unauthorized access
- Keep contact information current
- Don’t create multiple accounts to evade restrictions
4. Content Standards
All user-generated content must:
- Be accurate and truthful
- Respect intellectual property
- Not contain malicious code
- Comply with applicable laws
- Be appropriate for all audiences (on public areas)
5. Resource Usage
When using our services:
- Don’t consume excessive server resources
- Don’t automate requests excessively
- Respect rate limits
- Don’t use services for cryptocurrency mining
- Don’t overload our systems
6. Reporting Violations
If you become aware of violations:
- Report to: info@wpfreesupport.com
- Provide specific details and evidence
- Don’t take matters into your own hands
- Allow us time to investigate
We investigate all reports promptly and confidentially.
7. Enforcement
7.1 Violation Response
Depending on severity, we may:
- Issue a warning
- Temporarily suspend access
- Permanently terminate account
- Report to law enforcement
- Pursue legal action
7.2 Appeal Process
If your access is restricted:
- Email: info@wpfreesupport.com
- Explain your situation
- Provide relevant information
- We will review within 5 business days
8. Cooperation with Law Enforcement
We will cooperate with law enforcement agencies regarding: criminal investigations, court orders or subpoenas, child safety matters, national security issues, and other legal requirements.
9. No Liability
We are not responsible for: user-generated content, third-party actions, losses from service interruptions, decisions to enforce this policy, or content we remove or allow.
10. Updates to This Policy
We may update this AUP at any time. Continued use of services after changes constitutes acceptance.
11. Contact
Questions or reports:
Email: info@wpfreesupport.com
Website: https://wpfreesupport.com/contact